Privacy Policy for Hearthwood Hounds
At Hearthwood Hounds, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information from clients and visitors to our online platform and in connection with our pet training and behavioural services.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise when you contact us.
- Personal Identifiable Information: This may include your name, address, email address, phone number, and payment information (processed securely by third-party payment processors).
- Pet Information: Details about your pet(s), including name, breed, age, behavioral history, health status, and training goals.
- Service-Related Information: Communications regarding your training sessions, class attendance, consultations, and feedback.
- Technical Data: Information automatically collected when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is typically collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our pet training and behavioural services, including obedience training, behavioural modification, puppy socialisation, agility coaching, private consultations, group classes, and in-home training sessions.
- To communicate with you regarding your bookings, appointments, and service updates.
- To process payments for services rendered.
- To personalize your experience and provide tailored advice and training plans.
- To improve our services, develop new offerings, and understand client needs.
- To comply with legal obligations and resolve any disputes.
- For marketing and promotional purposes, with your consent, to inform you about new services, offers, and events.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, scheduling software). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose information when we believe it is appropriate to protect the rights, property, or safety of Hearthwood Hounds, our clients, or others.
Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Hearthwood Hounds relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
Third-Party Websites
Our online platform may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:
Hearthwood Hounds
1290 Willowbrook Lane
Suite 3A
Bristol, South West England
BS8 2RL
United Kingdom