Terms and Conditions for Hearthwood Hounds
Welcome to Hearthwood Hounds. These Terms and Conditions govern your use of our services, including but not limited to obedience training, behavioural modification, puppy socialisation, agility coaching, private consultations, group classes, and in-home training sessions. By engaging with our services, you agree to be bound by these Terms and Conditions in full.
1. Services Offered
Hearthwood Hounds provides a range of professional pet training and behavioural services. Specific details for each service, including duration, location, and curriculum, will be provided at the time of booking or consultation.
- Obedience Training (various levels)
- Behavioural Modification Programs
- Puppy Socialisation Classes
- Agility Coaching
- Private Consultations
- Group Classes
- In-Home Training Sessions
2. Client Responsibilities
As a client of Hearthwood Hounds, you agree to:
- Provide accurate and complete information regarding your pet's health, temperament, and behavioural history.
- Ensure your pet is up-to-date on all necessary vaccinations as advised by your veterinarian.
- Follow all instructions and recommendations provided by Hearthwood Hounds trainers and behaviourists.
- Maintain a safe and cooperative environment for all training activities.
- Take full responsibility for your pet's actions during and outside of training sessions.
3. Payment and Cancellations
Fees for our services are due in advance or as otherwise agreed upon during booking. Specific payment terms will be outlined for each service package.
Cancellations or rescheduling of appointments must be made with at least 24 hours notice. Failure to provide adequate notice may result in a cancellation fee or forfeiture of the session fee. Group class fees are non-refundable once the course has commenced.
4. Health and Safety
For the safety of all animals and participants, pets exhibiting aggression, illness, or contagious conditions may be excluded from group activities or certain training sessions. Please inform us immediately if your pet develops any health concerns or behavioural changes.
While Hearthwood Hounds takes every reasonable precaution to ensure safety, clients acknowledge that working with animals carries inherent risks. You agree to indemnify and hold harmless Hearthwood Hounds, its instructors, and employees from any injury or damage caused by your pet.
5. Limitation of Liability
Hearthwood Hounds provides professional guidance and training, but cannot guarantee specific outcomes or results due to the unpredictable nature of animal behaviour and the commitment required from clients. Our liability for any claim arising from our services is limited to the fees paid for the specific service in question.
6. Privacy Policy
We are committed to protecting your privacy. Any personal information collected will be used solely for the purpose of providing our services and will not be shared with third parties without your explicit consent, except where required by law.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us:
Hearthwood Hounds
1290 Willowbrook Lane, Suite 3A
Bristol, South West England, BS8 2RL
United Kingdom